Exchange / Returns
Your satisfaction is the most important thing for us. If the ordered Joya does not fit you, we will exchange it for free so that your feet always feel comfortable. Please note that an exchange can only be claimed if you send us a valid sales receipt. The goods must be returned within 14 days after receipt in the original packaging together with the completed exchange form.
Return of the goods
You have the right to return the item within 14 days after receipt of the package. After this period has expired, a return is no longer possible. We will refund the purchase amount, but not any delivery and return costs that may be incurred, as well as any additional costs arising from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us, within 14 days after checking the returned goods.
Return shipment - step by step
- Fill out the Joya returns form. You can download it here (PDF document).
- Pack the ordered item and put the return form in the package.
- Send the package to: Joya Shoes GmbH, returns management, August-Borsig-Straße 13, 78467 Konstanz, Germany. Please note that you will bear the direct costs of returning the goods.
- In case of an exchange of goods you will receive the goods within one week. In case of a refund you will receive the purchase amount credited within 14 days.
- If you have any questions about this process, please feel free to contact our customer service on +49 7531 921 60 57 or via firstname.lastname@example.org.