Shipping / Payment methods

Orders 50 Euro (Germany) / 150 Euro (EU) or more are free of shipping costs.

The shipping costs for orders from outside the EU are a flat rate of 50 Euro. Upon shipment in non-EU countries additional taxes or costs, e.g. customs, can accrue within an order, which will not be conducted or invoiced by Joya. They need to be directly paid to the responsible customs and tax authorities. For details please contact the relevant authorities.

  • Shipping takes place exclusively into the following countries: Germany, Belgium, Croatia, Cyprus, Czech Republic, Denmark, France, Greece, Hungary, Italy, Luxembourg, Malta, the Netherlands, Poland, Spain, Israel, Kuwait, Qatar, Turkey and UAE.
  • There is no minimum order value.
  • Orders are usually delivered within 1-2 working days.
  • Our shipping days are Monday to Friday.
  • Orders will not be shipped on national holidays.
  • For orders within Germany under 50.- Euro, we charge 5.40 Euro shipping costs.
  • For orders within the EU under 150.- Euro, we charge 14.90 Euro shipping costs.
  • For orders from outside the EU, we charge a flat rate of 50.00 Euro shipping costs.
  • Upon shipment in non-EU countries additional taxes or costs, e.g. customs, can accrue within an order, which will not be conducted or invoiced by Joya. They need to be directly paid to the responsible customs and tax authorities. For details please contact the relevant authorities.
  • The prices include packaging costs.
  • All prices are inclusive of the statutory VAT.
  • All information without guarantee. Subject to change without notice.

Accepted payment methods

  • Credit card (Visa, MasterCard, Amex)
  • PayPal
  • Prepayment (bank transfer)
  • SOFORT Banking

Not all payment methods are available in all countries.