Shipping / Payment methods
Orders 100 Euro (EU, Northern Ireland and Norway) or more are free of shipping costs.
The shipping costs for orders from outside the EU are a flat rate of 49 Euro. Upon shipment in non-EU countries additional taxes or costs, e.g. customs, can accrue within an order, which will not be conducted or invoiced by Joya. They need to be directly paid to the responsible customs and tax authorities. For details please contact the relevant authorities.
- Shipping takes place into all countries of the EU (except Sweden), Northern Ireland, Norway, Israel, Kuwait, Qatar, Turkey, Saudi Arabia and UAE.
- There is no minimum order value.
- Orders are usually processed within 1-2 working days.
- Our shipping days are Monday to Friday.
- Orders will not be shipped on national holidays.
- For orders within the EU, from Northern Ireland as well as Norway under 100.- Euro, we charge 4.95 Euro shipping costs.
- For orders from outside the EU, we charge a flat rate of 49.00 Euro shipping costs.
- Upon shipment in non-EU countries additional taxes or costs, e.g. customs, can accrue within an order, which will not be conducted or invoiced by Joya. They need to be directly paid to the responsible customs and tax authorities. For details please contact the relevant authorities.
- The prices include packaging costs.
- Since this is a webshop for end consumers only, all prices are inclusive of the statutory VAT.
- All information without guarantee. Subject to change without notice.
Accepted payment methods
- Credit card (Visa, MasterCard, Amex)
- Invoice / purchase on account (Klarna: Pay later) - available in Germany, Austria, Belgium, Finland, France and the Netherlands
- Instalment purchase (Klarna: Slice it) - available in Germany, Austria and Finland
- PayPal
- SOFORT Banking
- eps Money Transfer
Not all payment methods are available in all countries. In Israel only credit card payment is possible.