Shipping / Payment methods

Orders 50 Euro (Germany and Austria) / 150 Euro (EU) or more are free of shipping costs.

The shipping costs for orders from outside the EU are a flat rate of 49 Euro. Upon shipment in non-EU countries additional taxes or costs, e.g. customs, can accrue within an order, which will not be conducted or invoiced by Joya. They need to be directly paid to the responsible customs and tax authorities. For details please contact the relevant authorities.

  • Shipping takes place into all countries of the EU, Israel, Kuwait, Qatar, Turkey and UAE, except Sweden.
  • There is no minimum order value.
  • Orders are usually processed within 1-2 working days.
  • Our shipping days are Monday to Friday.
  • Orders will not be shipped on national holidays.
  • For orders within Germany and from Austria under 50.- Euro, we charge 5.40 Euro shipping costs.
  • For orders within the EU under 150.- Euro, we charge 14.90 Euro shipping costs.
  • For orders from outside the EU, we charge a flat rate of 49.00 Euro shipping costs.
  • Upon shipment in non-EU countries additional taxes or costs, e.g. customs, can accrue within an order, which will not be conducted or invoiced by Joya. They need to be directly paid to the responsible customs and tax authorities. For details please contact the relevant authorities.
  • The prices include packaging costs.
  • Since this is a webshop for end consumers only, all prices are inclusive of the statutory VAT.
  • All information without guarantee. Subject to change without notice.

Accepted payment methods

  • Credit card (Visa, MasterCard, Amex)
  • Invoice / purchase on account (Klarna: Pay later) - available in Germany, Austria, Belgium and the Netherlands
  • PayPal
  • SOFORT Banking

Not all payment methods are available in all countries.